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SERVICES
- Have no idea to choose the most suitable machine?
- Want customized product requirements?
- How to place and design the production line?
With the right post-sales services and spare parts you can ensure short downtimes, at SUNY, great importance is attached to dedicated customer support following machine delivery.
Quality Assurance
Strict quality control, Strictly SOP Before Shipping, we will scrutinize all equipment systems before shipment
Rapid Response
Your feedback will be responded to within an hour at most, enabling quick docking and quick processing
Installation
We will assign our technicians to guide the installation and training the operators if buyer need
Parts Supply
The prompt supply of standard spare parts in 2 days and custom ones in 1 week is ensured
Remote control support is viable to do trouble-shooting and solve problems for our customers on the other side of the globe in a short time to reduce unplanned machine downtime.
An online discussion group will be formed by SUNY’s trained technical engineers and customer care staff to solve any technology issues that may arise when machine is put in use.
You can choose your usual chat software as the communication channel, such as Whatsapp, Wechat, Line, Dingtalk, etc.
We have a professional quality inspection team and a delivery and packaging team to ensure that the equipment can be used directly in your factory without re-commissioning, and it can be put into production as soon as possible.
- Respond quickly to customer problems
- Dedicated staff to follow up the delivery progress.
- Packed in special wooden case for machines.
- We will test whether the machine meets the requirements before shipment
- Support SGS to inspect machines
We will provide equipment installation and operation training for the customers, assist the customers to solve all the problems arising in the process of equipment use, and give them technical support.
- Can provide expatriate engineers
- Remote technical support available
We provide comprehensive machine maintenance guide to help you know the exact time should aliment and the most effective way to cure your machine.
We are ready to propose a maintenance plan for your machines, safety precautions, … to minimize machine stops and increasy the reliability.
Our company provides 12 months free warranty service and Lifetime maintenance service, and solve the related problems of usage and technical issues.
If you are interested in our products and want to know more details, please leave a message here, we will reply you as soon as we can.